Tickets
Where can I buy a ticket?
Tickets are sold online only, in our ticketing system. There is no ticket office at the exhibition, but QR codes at the entrance take you straight to the ticket shop.
Does a child need a ticket?
Yes. Every visitor needs a ticket. A ticket for children up to 100 cm tall costs 1 PLN – height is measured at the entrance. Children taller than 100 cm who are under 12 can use a reduced ticket with a valid document confirming their age.
How do I pay?
Online, in the secure Ogród Świateł ticket shop – by card, Apple Pay or Google Pay. Tickets are sent by e-mail.
Can I return my ticket?
Tickets are non-refundable if you decide not to visit. If the organiser closes the exhibition, ticket holders will be informed how to use their ticket on another date or how to get a refund.
Can I change the date of my visit?
Yes. You can use your ticket on another day. A ticket bought at the weekday price can be used on another day with the same price. A ticket bought at the weekend and holiday price can be used on any opening day. Details in the ticket sales terms (PL).
Facilities
How to get there?
Park Bartbo, Butryny, 10-687 Olsztyn. You can get here by car or by public transport. Get directions
Is there parking?
Yes, free parking is available on site.
Are there toilets at the exhibition?
Yes. Toilets for visitors are available at the exhibition.
Can I come with an assistance dog?
Yes. Assistance dogs are allowed at the exhibition.
Is the route wheelchair accessible?
Yes. The route is also accessible for wheelchair users.
Can I get something to eat on site?
Yes. There is a restaurant at the exhibition.
Visiting the garden
When can I enter and how long is the walk?
Any time during opening hours: Mon–Thu 5–8 pm, Fri–Sun and holidays 4–8:30 pm. Last entry 30 minutes before closing. The walk takes about an hour.
Closed: 9–10, 16–18, 23–25 and 30 Nov, and 1, 8, 15, 24 and 31 Dec.
Will it be crowded?
Tickets have no date, so you can come whenever it suits you. Weekends and holidays are the busiest, weekdays we are open are usually the quietest – look for the “quieter” label in the calendar.
Can I bring a bike, a pram or a pet?
Prams are welcome. Bikes must be left outside the entrance. Animals are not allowed at the exhibition, except assistance dogs.
How is the visiting route marked?
The direction of the route is shown by information signs throughout the exhibition.
What should I wear?
The exhibition is entirely outdoors, so we recommend clothing suited to the weather and comfortable flat shoes.
What to bring?
A charged phone for photos; for a reduced ticket – proof of eligibility; for a season ticket – ID (a parent’s ID is enough for a child).
Can I smoke or drink alcohol at the exhibition?
Smoking is not allowed at the exhibition. Alcohol may only be consumed in designated areas.
What if a child or an item gets lost?
If a child or an item gets lost, please contact the exhibition staff.
Contact
How can I contact you?
You can contact us by e-mail at: kontakt@ogrodswiatel.pl.
Where can I file a complaint?
Please send complaints to kontakt@ogrodswiatel.pl.